EPABX & IP PBX Systems

We are authorized dealer and service partner for NEC, Panasonic, Matrix, Avaya, and 3CX. We recommend the right platform based on your enterprise size and requirements.

EPABX uses analog/digital lines while IP PBX uses internet protocol over data networks. IP PBX offers more features, lower call costs and easier scalability. We provide both technologies and hybrid systems.

Yes. We have deployed hospitality EPABX at Park Inn, Fab Hotels and other chains. We support NEC UNIVERGE and Panasonic KX series with hotel features like room status, wake-up calls, DND and PMS integration.

Yes. All our recommended platforms are modular and scalable — from 8 extensions to hundreds — with additional line cards or SIP licenses without replacing the core system.

EPABX (Electronic Private Automatic Branch Exchange) is an internal telephone switching system that manages calls within an organisation and connects to external phone lines. It allows multiple employees to share a small number of external phone lines, make free internal extension-to-extension calls, and use features like IVR, call forwarding, conference calling, voicemail and call recording. Any business with 10 or more employees that handles phone calls benefits from an EPABX system.

Traditional EPABX uses analog or digital telephone lines (PSTN/ISDN) and physical phone handsets connected via dedicated wiring. IP PBX (Internet Protocol Private Branch Exchange) runs on your existing data network (LAN) and uses internet-based SIP phones, softphones on PCs, or mobile apps — eliminating the need for separate phone wiring. IP PBX offers lower infrastructure cost, easier scalability, remote working support, and advanced unified communication features. Hybrid EPABX systems support both technologies for businesses in transition.

SIP (Session Initiation Protocol) trunking replaces traditional PSTN/ISDN phone lines with internet-based virtual phone lines. Instead of paying for individual PSTN lines, businesses pay for SIP channels that carry calls over their internet connection. SIP trunking typically reduces monthly telecom costs by 40–70%, eliminates per-minute STD charges on most plans, and supports simultaneous calls at much lower per-unit cost.AlbaServ India configures SIP trunking with your EPABX or IP PBX system for maximum savings.

IVR (Interactive Voice Response) is an automated phone system that greets callers and routes them to the correct department or extension without requiring a human operator. Example: "Thank you for calling ABC Company. Press 1 for Sales, Press 2 for Support, Press 3 for Accounts." IVR can have multiple levels (nested menus), play custom greetings in different languages, handle after-hours calls, and provide basic self-service information.AlbaServ India programs and customises IVR systems during EPABX installation.

EPABX systems are modular and scalable. Small systems (like NEC SL2100 or Panasonic TDA100) start from 8–16 extensions and can scale to 128. Mid-range systems (NEC SV9100, Panasonic KX-NS700) support 128–500 extensions. Enterprise IP PBX systems (NEC SV9500, Avaya, 3CX) can support thousands of extensions across multiple sites.AlbaServ India recommends the right platform based on your current headcount and projected 3–5 year growth.

Hospitality EPABX systems include hotel-specific features: room-to-room calling, wake-up call scheduling, Do Not Disturb (DND) with front desk override, room status (clean/dirty/inspected) synced with housekeeping, mini bar charge posting to PMS, check-in/check-out call restrictions, voicemail per room, and direct integration with Property Management Systems (PMS) like Opera, IDS and Hotelogix.AlbaServ India has deployed hospitality EPABX for Park Inn by Radisson and Fab Hotels.

Yes. IP PBX and modern EPABX systems support multi-site networking over internet (SIP/VPN), allowing all branch offices to share one centralised system with free inter-branch extension dialling. Employees in Delhi can call colleagues in Mumbai, Bangalore or any other branch by dialling a 3–4 digit extension — at zero call cost. Centralised management means the IT team controls all sites from one dashboard.AlbaServ India has deployed multi-site EPABX networks for clients with branches across India.

A standard small-medium EPABX installation (up to 50 extensions) takes 1–3 days. Larger enterprise deployments may take 1–2 weeks. The process includes: site survey and cable planning, EPABX/IP PBX hardware installation, phone wiring or network configuration, system programming (extensions, IVR, call routing), integration with SIP trunks or PSTN lines, testing, staff training and handover.AlbaServ India assigns a dedicated project engineer and provides full documentation post-installation.